1. About Us

1.1 We are Mustard Indian Kitchen (referred to in this Policy as “we”, “us” or “our”). Our restaurant is located at 190 High Street, Hornchurch, United Kingdom.

1.2 Personal data is any information about you that enables you to be identified. This includes obvious information such as your name and contact details, as well as less obvious information like identification numbers, electronic location data, and online identifiers (“Personal Data”). We understand that your privacy is important, and we are committed to protecting your Personal Data.

1.3 We respect and value the privacy of everyone who interacts with us, whether through our website, social media, or by using our services. We only collect and use Personal Data in ways that are described in this Policy and in compliance with applicable laws.

1.4 For the purposes of applicable data protection law (including the UK GDPR and the Data Protection Act 2018) we are a “data controller” of your Personal Data.

1.5 Where applicable, this policy should be read alongside our:
(i) reservation terms;
(ii) shipping policy;
(iii) wi-fi terms of use; and
(iv) Cookie Policy.

2. What Personal Data do we collect?

2.1 We may collect Personal Data when you interact with us, including but not limited to:

• Information provided when making a reservation (name, phone number, email, notes).

   

• Transaction and billing information when you dine with us (e.g., purchases, card details used for payment).

   

• Information provided when placing orders or making purchases online (name, phone number, email, address, billing information).

   

• Records of communications (phone, email, social media).

   

• Feedback submitted voluntarily.

   

• Information provided when entering competitions or promotions (name, address, email, phone number).

   

• Information provided when buying or redeeming vouchers or loyalty rewards.

   

• Technical data collected automatically through tools such as Google Analytics, including browser type, IP address, device information, referring website, and activity timestamps.

   

3. How do we use Personal Data?

3.1 We process Personal Data for the following purposes:

• Managing reservations, orders, communication, and customer service.

   

• Managing and improving our online services, including reservation and ordering systems.

   

• Managing access to wi-fi services at our restaurant.

   

• Monitoring our premises via CCTV for safety, security, and fraud prevention.

   

• Handling queries, complaints, and feedback.

   

• Administering our website, troubleshooting, data analysis, and research.

   

• Ensuring compliance with legal and regulatory obligations (tax, security, reporting).

   

• Delivering tailored advertising, including Facebook and Google Ads audience targeting.

   

• Conducting market research, customer surveys, and CRM activities.

   

• Using your Personal Data for marketing communications (only with your consent).
  You may opt out at any time by clicking “unsubscribe”.

   

4. Who do we share Personal Data with?

4.1 We may share your Personal Data:

• With service providers such as payment processors, reservation platforms, email providers, CRM systems, analytics tools, wi-fi providers, and advertising platforms.

   

• With professional advisers and insurers.

   

• With third parties for fraud prevention or identity verification.

   

• With government, regulatory, or law enforcement authorities when required.

   

• With prospective buyers, investors, or advisers in connection with business transitions.

   

We will obtain your express consent before sharing your Personal Data with any third party for direct marketing.

5. Cookies

5.1 Our website uses cookies to enhance your browsing experience, improve site functionality, analyse usage, and support targeted marketing.

6. How long do we keep your Personal Data?

6.1 We retain Personal Data for as long as necessary to fulfil the purposes for which it was collected.

Thereafter, we retain it for the shorter of:

• a brief period after you ask us to stop storing it, or

   

• 24 months after your last activity with us.

   

If you confirm continued interest, the 24-month period resets.

6.2 We retain email addresses of individuals who unsubscribe, to ensure no further marketing emails are sent.

6.3 Certain records may be kept for longer as required by law (tax, accounting, regulatory, or legal requirements).

6.4 You may request deletion of your Personal Data (see paragraph 11).

6.5 We may anonymise data for research or statistical analysis. Anonymised information may be used indefinitely.

7. International Data Transfers

7.1 While our primary systems operate in the UK, we may use global service providers. This means your Personal Data may be stored or processed outside the UK/EEA, including in countries with different data protection standards.

7.2 Where such transfers occur, we use approved contractual protections to ensure your data is safeguarded.
For more details, please contact us at info@mustardhornchurch.co.uk.

8. Telephone Call Monitoring

8.1 We may monitor or record phone calls for training, quality, and security.

9. Third-party Links

9.1 Our website may contain links to third-party sites. These sites have their own privacy policies, and we accept no responsibility for their content or data practices.

10. Minors

10.1 We do not knowingly collect data from children under 13.

11. Accessing Your Personal Data

11.1 You may request details and a copy of the Personal Data we hold about you (“subject access request”).

11.2 Requests should be made in writing by:

Email: info@mustardhornchurch.co.uk
Post: Data Protection Officer, Mustard Indian Kitchen,
190 High Street, Hornchurch, United Kingdom

We respond in accordance with applicable data protection laws.
A fee may apply if the request is excessive or unfounded.

12. Your Rights

Under data protection laws, you have the following rights:

• To be informed about how we use your Personal Data.

   

• To access the Personal Data we hold about you.

   

• To request correction of inaccurate or incomplete data.

   

• To request deletion (“the right to be forgotten”).

   

• To restrict processing.

   

• To object to processing, including for marketing.

   

• To withdraw consent at any time.

   

• To request data portability.

   

• To challenge automated decision-making or profiling.

   

For any rights-related enquiries, contact us at the details in paragraph 16.

13. Facebook Ads

13.1 We use Facebook advertising services. You may adjust your ad settings directly within Facebook.

13.2 Even after opting out of targeted ads, you may still see non-targeted ads based on Facebook’s general audience categories.

14. Accessibility and Inclusivity Policy

At Mustard Indian Kitchen, we aim to provide a welcoming, accessible, and inclusive dining experience for all guests.

14.1 Accessible Facilities

Our restaurant includes accessible facilities, and our team is always available to assist where needed.

14.2 Welcoming All Communities

We believe in inclusivity, celebrating diversity, and welcoming guests from all backgrounds.

14.3 Allergen Awareness

We take allergens seriously. Our team is trained to provide accurate allergen information. Please inform us of any dietary needs when ordering.

15. Sustainability Practices

At Mustard Indian Kitchen, we are committed to minimizing our environmental impact.

15.1 Energy Efficiency

Where possible, we use energy-efficient appliances to reduce energy consumption.

15.2 Sustainable Packaging

We aim to use eco-friendly, recyclable, or biodegradable packaging for takeaway services.

15.3 Local Sourcing

We prioritise sourcing fresh ingredients from local suppliers where feasible.

15.4 Waste Reduction

We plan menu items to minimize food waste and explore options to redirect surplus food responsibly.

16. Contact Us

If you have any questions or concerns regarding your Personal Data or this Policy, you can contact us:

Email: info@mustardhornchurch.co.uk
Post: Data Protection Officer
Mustard Indian Kitchen
190 High Street, Hornchurch, United Kingdom

17. Changes to This Policy

17.1 We may update this Privacy Policy periodically. The latest version will always be available on our website and will replace previous versions.
If significant changes are made, we may notify you directly.